All product sales are final except for specific circumstances that fall within the Product Return Policy described in detail below:

1. Product Return Period

1.1. (7) Day return window period

Consumers may apply for Product Returns within seven (7) days from the date of delivery shown in the order record by providing the original purchase proof (order number or purchase receipt).

1.2. Inspect package for damage upon delivery.

Consumers should check the integrity of the product packaging upon receipt. If the product packaging is damaged or shows obvious signs of crushing and deformation, please contact our customer service within seventy-two (72) hours after the package has been successfully delivered, providing evidence of the damage (photos or videos).

1.3. After the (7) Day return window has expired

Our company may not accept or process any Product Return requests submitted by consumers after the specified time limit has expired.

2. Product Return Acceptance Scope

2.1 Order Eligibility Restriction

Product Returns are only available for orders placed through official SATURDAY MORNING CARDS channels, including the official online store and official SATURDAY MORNING CARDS booth at conventions. For orders from third-party platforms or retail distributors, please contact the original purchasing channel or the platform's customer service for Product Return handling.

2.2 Ineligible Product Return Scenarios

The following scenarios are not eligible for Product Returns:

• Non-quality-related Returns and Exchanges: Return or exchange requests due to reasons such as “disliking the style,” “changing one’s mind,” or “making a wrong purchase,” which are not related to product quality, will not be accepted.
• Non-compliance with Product Return Standards: If, upon review by our customer service, the product does not meet SATURDAY MORNING CARDS quality or defect assessment criteria, return and exchange services will not be provided.
• Duplicate Items in Non-whole Set Purchases: It is normal to receive duplicate items when purchasing non-whole sets, and this will not be accepted as a valid reason for Product Return. To avoid getting duplicate items, we recommend choosing the whole set purchase options.

2.3 Product Return Problem Assessment Criteria

If consumers encounter the following quality issues after receiving the products, they can initiate Product Returns within the Product Return period by providing relevant evidence (photos or videos of quality issues):

1. The product does not meet the standards described in its labeling or packaging. Applicable Products: All products

2.4 Defect-related Issues

If consumers encounter issues within the following defect assessment criteria after receiving the products, they can initiate a Product Return within the Product Return period by providing relevant evidence (photos or videos of defects): 

Product: Blind box designer art card.

Defect Identification Standards

(1) Appearance Defects (cracks in acrylic case or punctures in the blind box)

Extensive scratches or scuffs on the card surface.

The following scenarios are considered normal, meet the quality standards, and are not covered by Product Returns:

Light scratches or scuffs to the outside acrylic card case or outside of blind box.

Appearance of “oil stains” or “newton rings” or oil stains inside the acrylic display case as a result of the card coming in direct contact with the inside of the acrylic case.

Minor dents on the corner of the blind box. 

Missing acrylic case sticker.

Missing inside insert card cover.

2.5 Other Issues

2.5.(a) Duplicate Items in a Whole Set 

If you purchased a "whole set" of products but received duplicate items, please provide:

• Photos of all products in the whole set
• Order number and unboxing video Once verified, we will resend the missing items to ensure your whole set is complete without duplicates.

2.5.(b) Empty Package Issue 

Our warehouse guarantees that only normal products are shipped, and no empty packages are sent out. If the package you received is abnormally light in weight and you can confirm that there are no products inside, please provide:

• Order number
• Clear image of the shipping label
• Unboxing video (to prove the package is empty)

2.5(c) Packaging Damage

• Consumers should check the integrity of the product packaging upon receipt. In case of severe damage or obvious crushing and deformation of the product packaging, please contact our customer service within 72 hours after the package has been successfully delivered, providing evidence of the damage (photos or videos).
• Packaging damage not eligible for Product Return: Minor scratches, abrasions, dents on the product packaging, or tears to the plastic bag wrap that occur during delivery and do not cause damage to the inner products are not within the scope of Product Return for packaging issues.

2.6 Product Return Process

Returns to Warehouse: Mail the product to the specified return address. Upon successful receipt by the warehouse and confirmation of no issues, our online customer service will process a refund or ship a new product. Shipping Address for New Products: New products will only be shipped to the country or region of the original order placement site.

3. Return Shipping Fees

3.1 Returns Caused by SATURDAY MORNING CARDS’ Liability

For Product Return cases resulting from SATURDAY MORNING CARDS; reasons, such as product quality issues, incorrect shipments, or damages, SATURDAY MORNING CARDS will cover the return shipping fees.

3.2 Returns Caused by Customer's Personal Reasons

For returns due to non-product quality issues, such as package refusal, no-reason returns, or incorrect address filling, all shipping fees (including outgoing and return shipping) will be borne by the customer.

4. Special Notes

During a certain period, if a customer exhibit any of the following (but not limited to) clearly deliberate behaviors when applying for Product Return:

1. Claiming non-receipt when the package has been successfully delivered, or reporting an empty package.
2. Failing to meet the Product Return policy requirements.
3. Incorrect address filling (e.g., mismatch between the ordered country/region and the detailed address).
4. Using defect images of products other than the purchased item.

To maintain a fair market order, our company may take the following actions (but not limited to) in response to the above behaviors:

1. Request the customer to provide additional valid evidence (including but not limited to clear and complete unboxing videos, defect images).
2. Refuse Product Return or refunds for the relevant products, and the customer will bear the corresponding losses.

Email Saturdaymorningcardsllc@gmail.com to get return instructions.